Assistant Bakery Manager APPLY NOW

Job description:

As Assistant Manager you get to bake + sell something that everybody loves: COOKIES!! You are responsible for greeting the guest, taking orders, charging & receiving money, & ensuring the guest receives the correct order. Additionally, you will learn how to mix & bake cookies according to Cookies & Dreams processes & standards.

Reports to: Store Manager, Owner

Assistant General Manager

Summary of Position:

The Assistant General Manager (AGM) plays a vital role in maintaining the highest levels of quality, consistency, and customer satisfaction in our retail bakery. This role includes training and mentoring team members, ensuring a safe and organized work environment, enforcing health and safety standards, and acting as a leader within the store. The AGM serves as the primary point of contact in the absence of the Store Manager, overseeing customer service, staff management, and daily operations.

Responsibilities:

Leadership & Team Management

• Act as a role model for team members, fostering a positive and collaborative work environment.
• Lead by example in delivering excellent customer service and maintaining high standards of quality.
• Assist the Store Manager in managing employee schedules, performance reviews, and professional development.
• Support team members with coaching, conflict resolution, and motivation to achieve store goals.

Training & Development

• Onboard, train, and mentor new hires on store procedures, customer service standards, and safety protocols.
• Provide ongoing training for team members to ensure proficiency in baking techniques, product knowledge, and operational tasks.
• Deliver feedback and conduct shift performance evaluations to maintain high standards.

Quality & Product Consistency

• Oversee all aspects of product quality and consistency, ensuring adherence to recipes and company standards.
• Monitor product freshness, accuracy, and presentation to uphold the brand’s reputation.
• Regularly taste-test products and provide feedback to ensure quality consistency.

Operational Excellence

• Maintain a clean, organized, and safe work environment at all times.
• Ensure compliance with health, safety, and sanitation regulations.
• Assist with inventory management, including ordering, receiving, and restocking supplies.
• Oversee opening and closing procedures, ensuring proper cash handling and store security.

Customer Service

• Handle customer inquiries, complaints, and special requests with professionalism and care, ensuring customer satisfaction.
• Encourage upselling and cross-selling among team members to maximize sales opportunities.
• Monitor customer feedback and suggest improvements to enhance the guest experience.

Sales & Reporting

• Assist the Store Manager in achieving sales targets by analyzing trends and implementing strategies to drive revenue.
• Prepare daily sales reports, monitor budgets, and track profit margins.
• Collaborate with the team to plan and execute in-store promotions and special events.

Administrative Tasks

• Manage daily cash operations, including register balancing and bank deposits.
• Keep accurate records of sales, inventory, and employee performance.
• Ensure proper documentation of HR policies, training sessions, and compliance procedures.

Key Skills and Qualifications

• Proven experience in a supervisory or managerial role, preferably in a retail or food service environment.
• Strong leadership and interpersonal skills with the ability to motivate and guide a team.
• Excellent organizational and multitasking abilities.
• In-depth knowledge of food safety regulations and best practices.
• Exceptional customer service and problem-solving skills.
• Proficiency in scheduling, budgeting, and inventory management.
• Flexibility to work weekends, holidays, and peak hours.

You will also get to take home cash daily as this is an hourly wage position Plus TIPS

Job Type: Full-time