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FAQs & Help

We are here to help

Check out our list of Frequently Asked Questions.

Most Popular Questions

Where are you located?

Davenport, IA location:

217 E 2nd St., Davenport, IA 52801

563.424.1940

Hours |

Monday - Wednesday: 10am - 9pm

Thursday - Saturday: 10am - 10pm

 


 

Bettendorf, IA location:

6768 Competition Drive, Bettendorf, IA 52722 (at the TBK Sports Complex)

563.449.2588

Hours |

Tuesday - Wednesday: 10am - 9pm

Thursday - Saturday: 10am - 10pm

Sunday: 10am - 9pm

 

What is your menu?

We always offer 12 cookies on our menu that are available all the time! Sometimes, a few will get changed out seasonally.

Monthly or seasonally we offer 3-4 specialty, limited availability cookies. These are ONLY available during the time they are featured!

View our current menu here!

What cookies do you offer daily?

All of them! Our 12 cookies that are on our standard menu are baked & replenished constantly throughout the day. Occasionally, we may run out of a variety or two during exceptionally busy rushes or holidays.

We typically offer 2-4 seasonal cookies as well!

How big are your cookies?

All of our cookies are hand formed & weighed to ensure accuracy & consistency. Our cookies range from 5oz - 7oz each depending on the flavor.

We do offer a smaller sized cookie that is about half the size of our classic size for large orders of 10 dozen cookies or more. This is a great option for weddings, corporate gatherings & birthdays. Available by special order only with a minimum of 7 days advance notice.

Submit a catering request here!

Do you individually wrap your cookies?

We can individually wrap most of our cookies. Cookies with icing such as our Snickerdoodle Cheesecake cannot be individually wrapped.

Cookies are placed in a clear cello bag & sealed for an additional $3 per dozen. This does not include stickers or logos.

How are your cookies packaged? (in store pick up)

Our cookies purchased in store are placed in an individual sized cookie sleeve or boxed in a white bakery box.

Our box sizes are:

9"x9"x2.5"

16"x11.5"x2.5"

We can individually wrap cookie flavors that don't have frosting for an additional $3 per dozen.

 

**Please note: all paper & packaging manufacturers are experiencing supply chain issues due to the COVID-19 pandemic. As such, we may not be able to receive our classic boxes & there may be packaging adjustments based on availability.

Do you offer cookie cakes?

Yes!! We offer cookies cakes as a 10" round in our signature OG Chocolate Chip for $18 + tax. You can fill it with Nutella (YUM!) for an additional $5 and/or add an edible image message for an additional $5.

Unfortunately, we don't offer written messages on cookie cakes at this time.

24 hours advance notice required!

Do you offer any gluten free/vegan/egg-free items?

Unfortunately, we do not at this time.

Do you products contain nuts?

Some of our cookies contain peanut butter or Nutella. We make every effort to cleanse & sanitize equipment & pans between use to avoid contamination. However, we are not a nut free facility.

The cookies that contain nuts are: (some seasonal cookies also may contain nuts)

  • Slutty
  • Peanut Butter
  • Jam Slam
  • Nutella S'mores

Shipping

Where do you ship to?

We currently ship to all 50 states in the USA!

International shipping is not available (yet! ;)

We cannot ship to PO Boxes.

 

How long does shipping take?

We ship FedEx & UPS 2Day shipping.

However, please be aware that all carriers are experiencing an unprecedented volume of shipping orders due to the COVID-19 pandemic & delays are possible.

Unfortunately, once the shipment leaves our bakery we have no control over the speed of delivery & as such are not responsible for delays.

 

How are your cookies packaged for shipping?

We use a 9"x9"x2.5" custom mailer box. Each cookie is packed in a clear, food grade cello bag, heat sealed & labeled. Crinkle paper cushioning is added to the bottom of the box for increased security.

If you ordered cookies with frosting, it will be packaged separately in a sealed cello bag & topping instructions will be provided.

Our cookies last for about 7 days as long as they kept in a sealed, air tight container. Visit our Product Care page for more information!

Will my cookies arrive fresh?

Yes, absolutely! All of our cookies are baked the same day they are shipped. They are placed in a sealed, food grade cello bag & they placed directly in our sealed mailer box. As long as the cookies are kept sealed & airtight they will last up to 7 days.

Want to kick it up a notch? Warm your cookie in the microwave for 20-30 seconds before devouring. Life.Changing.

 

When will my order ship?

We currently ship Monday-Wednesday.

Any orders placed after midnight on Tuesday will be shipped the following week.

Will I receive tracking information once my order is shipped?

Yep! A notification email with tracking information will be send to your email once your order has been shipped. Please allow up to 24 hours for tracking information to refresh & show movement.

I haven't received tracking information for one or more of my orders. Help!

If you placed an order but still haven't received tracking information it is possible that your order has not shipped yet, tracking information has not yet become available or the email address on record is incorrect (also check your spam folder).

We ship Monday - Wednesday each week. Orders placed after Tuesday at midnight will be shipped the following week.

Occasionally, we ship on Sundays & Thursdays as well during high volume weeks or when poor weather is imminent.

Can I modify or change my order?

Sorry, all orders are final so please make sure to enter all information correctly at check out & you'll be on your way to cookie deliciousness!

I forgot to add my discount code.

Sorry, all orders are final so please make sure to enter all information correctly at check out & you'll be on your way to cookie deliciousness!

Ordering

How can I order for local pick up?

You can place an order for local pick up by calling one of our locations or ordering online!

Davenport Store: 563.424.1940 or Order Online by clicking HERE

Bettendorf Store: 563.449.2588 or Order Online by clicking HERE

How far in advance do I need to place an order?

We can fulfill most orders same day! Although for larger orders of 5 dozen or more, we prefer 24-48 hours advance notice.

Can you make custom decorated cookies?

Sometimes! We CAN make cookies with your logo, picture or a celebratory message on them using edible images. This is an additional $6 per dozen.

We CANNOT make cookies with any trademarked, copyrighted, Disney, Marvel, Nickelodeon, etc logo or picture on them.

 

Do you wholesale your cookies?

Not at this time.

I'm interested in having your cookies at my wedding or special event.

Great! You are on your way to event you'll never forget! Head on over to our Catering & Special Events page & submit an order request.

Do you offer large corporate orders?

Absolutely! We offer corporate gifting options locally & nationwide! Head on over to our Corporate Gifting page for more information & to submit a request.

Do you offer gift cards?

Yes! We offer gift cards that are available to be used In Store only.

STILL HAVE ANY QUESTIONS?

  • help@idreamaboutcookies.com

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