FAQs & Help

Have a question you don't see answered here? Email help@idreamaboutcookies.com & our customer service team will get back to you within 24-48 hours!

Shipping Questions

Where do you ship to?

We currently ship to all 50 states in the USA.

International shipping is not available (yet! 😉)

We cannot ship to PO Boxes.

How long does shipping take?

We ship via FedEx or UPS with 2-3 day service depending on the delivery location. All orders require 2-5 days of processing time. We ship Mon-Wed. All orders placed after Tuesday at midnight will be shipped the following week.

Our Shipping Schedule is as follows:

Orders placed Monday & Tuesday are shipped on Wednesday.

Orders placed on Wednesday & Thursday are shipped the following Monday.

Orders placed Friday - Sunday are shipped on Tuesday.

Unfortunately, once the shipment leaves our bakery we have no control over the speed of delivery & as such are not responsible for delays. Please note that due to our shipping dates, processing times range from 2-5 days.

How much does shipping cost?

We currently only offer FedEx & UPS 2 Day Express Flat Rate Shipping for $12.99.

How are my cookies packaged for shipping?

We use a 9" x 9" x 2.5" custom mailer box. Each cookie is packed in a clear, food grade cello bag, heat sealed & labeled. Crinkle paper cushioning is added to the bottom of the box for increased security.

If you ordered cookies with frosting, it will be packaged separately in a sealed cello bag & topping instructions will be provided.

Our cookies last for about 7 days as long as they kept in a sealed, air tight container.

Will my cookies arrive fresh?

Yes, absolutely! All of our cookies are baked the same day they are shipped. They are placed in a sealed, food grade cello bag & they placed directly in our sealed mailer box. As long as the cookies are kept sealed & airtight they will last up to 4-6 days from the ship date. We recommend storing in the refrigerator to preserve freshness - just make sure to keep the cookies in an airtight container! Simply warm the cookie in the oven for 3-5 minutes at 350 degrees once you are ready to enjoy!

When will my order ship?

We currently ship Monday-Wednesday to avoid weekend delays.

Orders placed after Tuesday at midnight will ship the following week.

Please allow 2-5 days of processing times for all orders due to our shipping dates.

Orders placed on Wednesdays & Thursdays are shipped the following Monday. Orders placed Friday - Sunday are shipped on Tuesday. Orders placed on Mondays & Tuesdays are shipped on Wednesday.

Will I receive tracking information once my order is shipped?

Yep! A notification email with tracking information will be send to your email once your order has been shipped. Please allow up to 24 hours for tracking information to refresh & show movement.

I haven't received tracking information for one or more of my orders. Help!

If you placed an order but still haven't received tracking information it is possible that your order has not shipped yet, tracking information has not yet become available or the email address on record is incorrect (also check your spam folder).

We ship Monday - Wednesday each week. Orders placed after Tuesday at midnight will be shipped the following week.

Occasionally, we ship on Sundays & Thursdays as well during high volume weeks or when poor weather is imminent.

Can I modify or change my order?

Sorry, all orders are final so please make sure to enter all information correctly at check out & you'll be on your way to cookie deliciousness!

Do you ship to P.O. Boxes?

Unfortunately, we do not ship to P.O. Boxes.

Can I ship to multiple addresses?

Yes! You will need to place a seperate order for each address. Please note* each address will incur it's own shipping charges. If you would like to ship to more than 5 addresses please reach out to us at help@idreamaboutcookies.com & one of our Cookie Queens will be glad to help you complete your order.

Ordering Questions

How can I order for local pick up?

You can place an order online, by calling one of our store locations or stopping by! Our store locations can be found here.

How far in advance do I need to place an order?

We can fulfill most orders same day! Although for larger orders of 5 dozen or more, we prefer 24-48 hours advance notice.

Can you make custom decorated cookies?

Sometimes! We CAN make cookies for corporate orders with your logo, picture or a celebratory message on them using edible images. This is an additional $6 per dozen.

We CANNOT make cookies with any trademarked, copyrighted, Disney, Marvel, Nickelodeon, etc logo or picture on them.

Do you wholesale your cookies?

Not at this time.

I'm interested in having your cookies at my wedding or special event.

Great! You are on your way to event you'll never forget! Head on over to our Catering Page to learn more & contact us at help@idreamaboutcookies.com. One of our event concierge's will be happy to help!

Do you offer large corporate orders?

Absolutely! We offer corporate gifting options locally & nationwide! Shoot us an email at help@idreamaboutcookies.com & one of our Event & Catering Concierge's will be happy to help!

Do you offer gift cards?

Yes! We offer gift cards that are available to be used In Store only.

I forgot to add my discount code.

Sorry, all orders are final, so please make sure to enter all information correctly at check out & you'll be on your way to cookie deliciousness!

Can I cancel or modify my order?

Sorry, all orders are final & cannot be modified once they are placed. Just be extra careful when making your selections & placing your order & you'll be on your way to cookie deliciousness!

How much do you charge for shipping?

All orders are sent via FedEx or UPS 2Day shipping. Please note that are carriers are experiencing delays due to the COVID-19 pandemic & recent inclement weather. Both FedEx & UPS have suspended their money back guarantees on shipping deadlines. Rest assured, our cookies are packed & sealed tightly with love! Our cookies have a shelf life of about 7 days & can even be frozen to extend freshness.

Shipping costs a flat rate of $12for all orders.

How do I track my order?

Shipping | You will receive an email with your tracking information once your order is shipped. Please allow up to 24 hours for tracking information to update.

Delivery | DoorDash & Grubhub offer delivery tracking via their app or website.

Local Pick Up | Simply arrive at the location you ordered from at your pre-determined pick up time & we will have your order ready & waiting.

What is your return policy?

Due to the perishable nature of our product we don't offer returns of any of our cookies or cookie cakes. In the case that you are dissatisfied with your order or there is an issue with your order please reach out to us directly at help@idreamaboutcookies.com & we will do everything in our power to make it right!

Product Care Questions

How are my cookies packaged for shipping?

Each cookie is baked fresh the same day it is shipped & individually placed in a sealed cello bag. Each cookie is labeled & nestled in one of our mailing boxes. Cookies that have frosting, such as our Snickerdoodle Cheesecake Cookie will have the toppings packaged on the side with instructions.

Can I freeze my cookies?

Want to extend your cookie deliciousness for a week or more? No problem, you can leave your cookies in the cello wrapper & freeze them for up to 3 months.

We always recommend enjoying your cookies ASAP. For the best results, wrap each cookie individually in plastic wrap, then aluminum foil & place in your freezer. To thaw, unwrap the cookie & place in a room temperature airtight container overnight.

How are my cookies packaged when I order for in-store pickup?

All of our cookies are baked fresh daily & replenished throughout the day to ensure you get the freshest, most delicious cookies in the world! Each cookie is placed in a box for pick up. We offer gift wrapping for an additional $2.50. 

How do I warm my cookies?

Mmm...Warm, ooey gooey cookies. Is there truly anything better? To recreate that warm, right out of the oven cookie experience simply warm up your cookie:

- Microwave | 15-25 Seconds
- Oven | 3-5 Minutes At 350 Degrees

How long will my cookies last?

Our cookies will last for about 5-7 days as long as they are kept in a sealed, airtight container. Our shipped cookies are individually sealed & packaged. Boxed cookies that are picked up in store can be transferred to an airtight container to preserve freshness.