We are here to help.
Check out our list of Frequently Asked Questions below. Have a question you don't see answered here? Email firstname.lastname@example.org & our customer service team will get back to you within 24-48 hours!
Most Popular Questions
217 E 2nd Street
Davenport, IA 52801
Monday - Wednesday: 10am - 9pm
Thursday - Saturday: 10am - 10pm
6768 Competition Drive Bettendorf, IA 52722
(at the TBK Sports Complex)
Tuesday - Wednesday: 10am - 9pm
Thursday - Saturday: 10am - 10pm
Sunday: 10am - 9pm
901 E 2nd Ave
Coralville, IA 52241
This week's hours are:
Wednesday, August 1thth - Sunday, August 22nd 10am - 9pm
We always offer 10-12 cookies on our menu that are available all the time! Sometimes, a few will get changed out seasonally.
Monthly or seasonally we offer 3-4 specialty, limited availability cookies. These are only available during the time they are featured.
View our current menu here.
All of them! Our 12 cookies that are on our standard menu are baked & replenished constantly throughout the day. Occasionally, we may run out of a variety or two during exceptionally busy rushes or holidays.
We typically offer 2-4 seasonal cookies, as well.
All of our cookies are hand formed & weighed to ensure accuracy & consistency. Our cookies range from 5oz - 7oz each depending on the flavor.
We do offer a smaller sized cookie that is about half the size of our classic size for large orders. Available by special order only with a minimum of 7 days advance notice.
Submit a catering request here.
We can individually wrap most of our cookies. Cookies with icing such as our Snickerdoodle Cheesecake cannot be individually wrapped.
Cookies are placed in a clear cello bag & sealed for an additional $3 per dozen. This does not include stickers or logos.
Our cookies purchased in store are placed in an individual sized cookie sleeve or boxed in a white bakery box.
Our box sizes are:
9" x 9" x 2.5"
16" x 11.5" x 2.5"
We can individually wrap cookie flavors that don't have frosting for an additional $3 per dozen.
*Please note: all paper & packaging manufacturers are experiencing supply chain issues due to the COVID-19 pandemic. As such, we may not be able to receive our classic boxes & there may be packaging adjustments based on availability.
Yes!! We offer cookies cakes as a 10" round in our signature OG Chocolate Chip for $18 + tax. You can fill it with Nutella (YUM!) for an additional $5 and/or add an edible image message for an additional $5.
Unfortunately, we don't offer written messages on cookie cakes at this time.
24 hours advance notice required.
Unfortunately, we do not at this time.
Some of our cookies contain peanut butter or Nutella. We make every effort to cleanse & sanitize equipment & pans between use to avoid contamination. However, we are not a nut free facility.
The cookies that contain nuts are: (some seasonal cookies also may contain nuts)
- SluttyPeanut ButterJam
- SlamNutella S'mores
We currently ship to all 50 states in the USA.
International shipping is not available (yet! 😉)
We cannot ship to PO Boxes.
We ship FedEx 2Day Flat Rate shipping.
However, please be aware that all carriers are experiencing an unprecedented volume of shipping orders due to the COVID-19 pandemic & delays are possible.
Unfortunately, once the shipment leaves our bakery we have no control over the speed of delivery & as such are not responsible for delays.
We currently only offer Flat Rate Shipping for $11.50 (2-3 days).
We use a 9" x 9" x 2.5" custom mailer box. Each cookie is packed in a clear, food grade cello bag, heat sealed & labeled. Crinkle paper cushioning is added to the bottom of the box for increased security.
If you ordered cookies with frosting, it will be packaged separately in a sealed cello bag & topping instructions will be provided.
Our cookies last for about 7 days as long as they kept in a sealed, air tight container.
Yes, absolutely! All of our cookies are baked the same day they are shipped. They are placed in a sealed, food grade cello bag & they placed directly in our sealed mailer box. As long as the cookies are kept sealed & airtight they will last up to 7 days.
Want to kick it up a notch? Warm your cookie in the microwave for 20-30 seconds before devouring. Life. Changing.
We currently ship Monday-Wednesday to avoid weekend delays.
Orders placed after Tuesday at midnight will ship the following week.
Yep! A notification email with tracking information will be send to your email once your order has been shipped. Please allow up to 24 hours for tracking information to refresh & show movement.
If you placed an order but still haven't received tracking information it is possible that your order has not shipped yet, tracking information has not yet become available or the email address on record is incorrect (also check your spam folder).
We ship Monday - Wednesday each week. Orders placed after Tuesday at midnight will be shipped the following week.
Occasionally, we ship on Sundays & Thursdays as well during high volume weeks or when poor weather is imminent.
Sorry, all orders are final so please make sure to enter all information correctly at check out & you'll be on your way to cookie deliciousness!
Unfortunately, we do not ship to P.O. Boxes.
Yes! You will need to place a seperate order for each address. Please note* each address will incur it's own shipping charges. If you would like to ship to more than 5 addresses please reach out to us at email@example.com & one of our Cookie Queens will be glad to help you complete your order.
We can fulfill most orders same day! Although for larger orders of 5 dozen or more, we prefer 24-48 hours advance notice.
Sometimes! We CAN make cookies with your logo, picture or a celebratory message on them using edible images. This is an additional $6 per dozen.
We CANNOT make cookies with any trademarked, copyrighted, Disney, Marvel, Nickelodeon, etc logo or picture on them.
Not at this time.
Absolutely! We offer corporate gifting options locally & nationwide! Head on over to our Corporate Gifting page for more information & to submit a request.
Yes! We offer gift cards that are available to be used In Store only.
Sorry, all orders are final, so please make sure to enter all information correctly at check out & you'll be on your way to cookie deliciousness!
Sorry, all orders are final & cannot be modified once they are placed. Just be extra careful when making your selections & placing your order & you'll be on your way to cookie deliciousness!
All orders are sent via FedEx or UPS 2Day shipping. Please note that are carriers are experiencing delays due to the COVID-19 pandemic & recent inclement weather. Both FedEx & UPS have suspended their money back guarantees on shipping deadlines. Rest assured, our cookies are packed & sealed tightly with love! Our cookies have a shelf life of about 7 days & can even be frozen to extend freshness.
Shipping costs a flat rate of $11.50 for all orders.
Shipping | You will receive an email with your tracking information once your order is shipped. Please allow up to 24 hours for tracking information to update.
Delivery | DoorDash & Grubhub offer delivery tracking via their app or website.
Local Pick Up | Simply arrive at the location you ordered from at your pre-determined pick up time & we will have your order ready & waiting.
Due to the perishable nature of our product we don't offer returns of any of our cookies or cookie cakes. In the case that you are dissatisfied with your order or there is an issue with your order please reach out to us directly at firstname.lastname@example.org & we will do everything in our power to make it right!
Each cookie is baked fresh the same day it is shipped & individually placed in a sealed cello bag. Each cookie is labeled & nestled in one of our mailing boxes. Cookies that have frosting, such as our Snickerdoodle Cheesecake Cookie will have the toppings packaged on the side with instructions.
Want to extend your cookie deliciousness for a week or more? No problem, you can leave your cookies in the cello wrapper & freeze them for up to 3 months.
We always recommend enjoying your cookies ASAP. For the best results, wrap each cookie individually in plastic wrap, then aluminum foil & place in your freezer. To thaw, unwrap the cookie & place in a room temperature airtight container overnight.
All of our cookies are baked fresh daily & replenished throughout the day to ensure you get the freshest, most delicious cookies in the world! Each cookie is placed in a box for pick up. We offer gift wrapping for an additional $2.50.
Mmm...Warm, ooey gooey cookies. Is there truly anything better? To recreate that warm, right out of the oven cookie experience simply warm up your cookie:
- Microwave | 15-25 Seconds
- Oven | 2-3 Minutes At 350 Degrees
Our cookies will last for about 7 days as long as they are kept in a sealed, airtight container. Our shipped cookies are individually sealed & packaged. Boxed cookies that are picked up in store can be transferred to an airtight container to preserve freshness.